Return & Refund Policy
At Zolevra Home Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
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We accept returns within 7 days of the delivery date.
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Items must be:
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Unused
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In original condition
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In original packaging
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items are not eligible for return or refund:
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Used, damaged, or altered items
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Items returned after the 7-day return window
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Clearance or final sale items (if applicable)
Exchange Policy
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Exchanges are accepted within 10 days of receiving the product.
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Exchanges are subject to product availability.
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If the requested item is unavailable, a refund may be issued instead.
Return Process
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Contact us at contact@zolevra.store within the return period.
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Provide your order number and reason for return.
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Our support team will provide return instructions.
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Once we receive and inspect the returned item, we will notify you of approval or rejection.
Refunds
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Approved refunds will be processed to the original payment method.
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Refund processing time: 5–10 business days after approval.
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Please note that it may take additional time for your bank or credit card provider to post the refund.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
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Original shipping fees (if any) are non-refundable.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 48 hours of delivery.
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Include photos or videos showing the issue.
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We will arrange a replacement or refund at no additional cost.